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WorldHost Principles of Supervising Customer Service Performance: Shipley College

WorldHost Principles of Supervising Customer Service Performance: Shipley College - 726

Shipley College's WorldHost ‘Principles of Supervising Customer Service Performance‘ programme gives your managers and supervisors the skills to build a real customer service culture in your business - from the top down. Shipley College's interactive programme teaches your managers and supervisors crucial customer service and coaching skills that can lead to:

  • Increased revenue, repeat business, average spends and net sales
  • Better communication between staff and customers
  • Improved internal communication
  • Increased staff motivation, and therefore reduced staff turnover and absenteeism
  • Higher quality assurance ratings and improved scores on sites like TripAdvisor

Recent News

What West Yorkshire Colleges have been up to recently.

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24 October 2019

Progression From Low Pay - Bid Opportunity

The West Yorkshire Consortium of Colleges (WYCC) is inviting applications for the delivery of training that enables low paid employed individuals progress within the workplace…

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22 October 2019

Higher Performing Workplaces - opportunities to tender

The West Yorkshire Consortium of Colleges is seeking training providers to develop and deliver training programmes under its Higher Performing Workplaces (HPW) contract. The contract…

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