West Yorkshire Consortium of Colleges
Back

WorldHost Principles of Customer Service Programme: Shipley College

WorldHost Principles of Customer Service Programme: Shipley College - 725

This course is ideal if you work or want to work in a customer facing role. It will give you the confidence and ability to deal with customer complaints and understand the importance of providing excellent customer service. It covers the delivery of effective customer service and supporting the customer service environment. It covers:

  • Representing the company in a professional manner.
  • Principles of customer service.
  • How to communicate effectively with customers.
  • Complaint handling.
  • Working well in a team .

Recent News

What West Yorkshire Colleges have been up to recently.

Read the News

24 October 2019

Progression From Low Pay - Bid Opportunity

The West Yorkshire Consortium of Colleges (WYCC) is inviting applications for the delivery of training that enables low paid employed individuals progress within the workplace…

Read More

22 October 2019

Higher Performing Workplaces - opportunities to tender

The West Yorkshire Consortium of Colleges is seeking training providers to develop and deliver training programmes under its Higher Performing Workplaces (HPW) contract. The contract…

Read More