West Yorkshire Consortium of Colleges
Welcome Host Gold: RedKite - 1728

Welcome Host Gold is a highly practical course, using varied active training styles to give participants the skills and knowledge they can immediately use in the workplace. Interactive learning, group exercises, personal action planning and a host of great tips all equip participants to make a real difference to customers' experiences.

Welcome Host Gold covers:

1. Welcoming customers

2. What do you have to offer?

3. Understanding your customers

4. Delivering service excellence

5. Connecting with customers

6. Boosting business

7. Dealing with difficult situations

8. Improving your customer service

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