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Welcome Host Gold: Calderdale College

Welcome Host Gold: Calderdale College - 1699

Welcome Host Gold is a highly practical, one day, customer service training course, using varied active training styles to give participants the skills and knowledge they can immediately use in the workplace. Interactive learning, group exercises, personal action planning and a host of great tips all equip participants to make a real difference to customers' experiences.

Welcome Host Gold - 1 day customer service training participants will:

  • City & Guilds develop proactive communications skills
  • recognise different customer expectations and how to meet them
  • better understand their frontline sales and service role
  • be confident in effectively tackling difficult situations
  • learn why teamwork is vital in a customer-facing environment

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