Motivational Interviewing And Handling Difficult Conversations Leeds City College - 140
Applying some science and theories around motivation and conflict, this course aims to improve your skills in relation to motivating, supporting and handling difficult conversations with colleagues or team members. It uses a combination of advanced questioning and listening techniques, an introduction to NLP to demonstrate the key elements of body language, and interactive preference mapping to highlight empathy and resistance behaviour etc.
Please note, this course is also available to be delivered at employer premises.
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