This course is aimed at HR practitioners and anyone with an interest in looking at how your business might manage conflict more effectively. This introductory course will help you to consider the implications for introducing mediation into your organisation. You will leave with the skills to determine what workplace mediation is and what it isn't, the principles of mediation, and how it can benefit your organisation or team. The course will look at the role of the mediator and some of the skills involved - it is not intended to equip attendees to act as mediators.
Please note, this course is also available to be delivered at employer premises.