West Yorkshire Consortium of Colleges
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Managing Volunteers Craven College

Managing Volunteers Craven College - 362

Managing volunteers requires a different approach to managing employees. This course will help you to effectively manage and retain volunteers within your organisation, by providing the right kind of support.

The course content includes motivation strategies and how to get the best out of someone who is giving up their own time, and the essential communication skills required to ensure performance is monitored and policies adhered to. It covers:

  • What is a volunteer
  • Why people volunteer
  • Why organisations need volunteers
  • Employees and volunteers – roles and responsibilities
  • Effective communication – internal and external
  • Maintaining and monitoring volunteers
  • Induction and training; policies and procedures, safeguarding, health and safety, volunteer agreements, expenses
  • Managing performance (recognition)
  • Listening
  • Conflict resolution and negotiation
  • The volunteer co-ordinator and supervision of volunteers

There is no formal assessment with this course.

If your organisation is based in North Yorkshire it must be working in one of the following sectors to be eligible for funding through The Skills Service: manufacturing (except food), transport and logistics, digital and creative, business and finance, medical technology or retail.

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