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Managing Customer Care and Conflict: Leeds City College

Managing Customer Care and Conflict: Leeds City College - 748

Working on the front line and having contact with the general public is one of the most difficult roles in any organisation. Ambassadorial staff require the very best of training to carry out their role effectively and efficiently both in terms of customer care and managing potential complaints and conflict.

*Please note this course has been altered to reflect the course price per individual*

This course requires a minimum of six participants to run.

Recent News

What West Yorkshire Colleges have been up to recently.

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24 October 2019

Progression From Low Pay - Bid Opportunity

The West Yorkshire Consortium of Colleges (WYCC) is inviting applications for the delivery of training that enables low paid employed individuals progress within the workplace…

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22 October 2019

Higher Performing Workplaces - opportunities to tender

The West Yorkshire Consortium of Colleges is seeking training providers to develop and deliver training programmes under its Higher Performing Workplaces (HPW) contract. The contract…

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