Managing Customer Care and Conflict: Leeds City College
Managing Customer Care and Conflict: Leeds City College - 748
Working on the frontline and having contact with the general public is one of the most difficult roles in any organisation. Ambassadorial staff require the very best of training to carry out their role effectively and efficiently both in terms of customer care and managing potential complaints and conflict.
What West Yorkshire Colleges have been up to recently.
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18 April 2019
Joining forces with The Yorkshire Mafia to reach more businesses
The Yorkshire Mafia and The Skills Service have joined forces to reach more businesses in the Leeds City Region and unlock employee potential. The Skills…
1 April 2019
New Skills Catalogue launches at breakfast event
WYCC celebrated last week as its latest Skills Catalogue of training courses was launched at a breakfast briefing in Leeds. Over 100 delegates from colleges,…