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Managing Customer Care and Conflict: Leeds City College

Managing Customer Care and Conflict: Leeds City College - 748

Working on the frontline and having contact with the general public is one of the most difficult roles in any organisation. Ambassadorial staff require the very best of training to carry out their role effectively and efficiently both in terms of customer care and managing potential complaints and conflict.

Recent News

What West Yorkshire Colleges have been up to recently.

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15 August 2019

Joint Venture college enrolment dates 2019

It's that time of year again. A Level and BTEC results are now out and GCSE results are next week. Don't miss out, make sure…

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13 August 2019

Free workshop in York for the Hospitality and Tourism sector

Hospitality and tourism businesses in the Leeds City Region can benefit from the next Skills Café event hosted by The Skills Service on Thursday 26…

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