West Yorkshire Consortium of Colleges
Back

Managing Customer Care and Conflict: Leeds City College

Managing Customer Care and Conflict: Leeds City College - 748

Working on the frontline and having contact with the general public is one of the most difficult roles in any organisation. Ambassadorial staff require the very best of training to carry out their role effectively and efficiently both in terms of customer care and managing potential complaints and conflict.

Recent News

What West Yorkshire Colleges have been up to recently.

Read the News

14 June 2019

New project offers 'Skills Associate' opportunities

The West Yorkshire Consortium of Colleges (WYCC), is inviting applications from ‘Skills Associates’ to provide coaching for SME employers and their employees who are 'poised…

Read More

13 June 2019

Skills Cafe Launches for Digital Businesses

WYCC is launching a series of events to connect with key sectors in the Leeds City Region, starting with its first 'Skills Cafe' on Thursday…

Read More