Managing Customer Care and Conflict: Leeds City College
Managing Customer Care and Conflict: Leeds City College - 748
Working on the frontline and having contact with the general public is one of the most difficult roles in any organisation. Ambassadorial staff require the very best of training to carry out their role effectively and efficiently both in terms of customer care and managing potential complaints and conflict.
What West Yorkshire Colleges have been up to recently.
Read the News
14 June 2019
New project offers 'Skills Associate' opportunities
The West Yorkshire Consortium of Colleges (WYCC), is inviting applications from ‘Skills Associates’ to provide coaching for SME employers and their employees who are 'poised…
13 June 2019
Skills Cafe Launches for Digital Businesses
WYCC is launching a series of events to connect with key sectors in the Leeds City Region, starting with its first 'Skills Cafe' on Thursday…