West Yorkshire Consortium of Colleges
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Managing Customer Care And Conflict Leeds City College

Managing Customer Care And Conflict Leeds City College - 032

Working on the frontline and having contact with the general public is one of the most difficult roles in any organisation. Ambassadorial staff require the very best of training to carry out their role effectively and efficiently both in terms of customer care and managing potential complaints and conflict.

Please note, this course is also available to be delivered at employer premises.

Recent News

What West Yorkshire Colleges have been up to recently.

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7 December 2018

Skills will be an 'integral' part of UK Shared Prosperity Fund plans

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20 November 2018

Industry-based training programmes open for tender

As part of the West Yorkshire Consortium of Colleges’ drive to improve skills in the Leeds City Region, another eight opportunities for training providers to…

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