Managing Customer Care And Conflict Leeds City College - 032
Working on the frontline and having contact with the general public is one of the most difficult roles in any organisation. Ambassadorial staff require the very best of training to carry out their role effectively and efficiently both in terms of customer care and managing potential complaints and conflict.
Please note, this course is also available to be delivered at employer premises.
What West Yorkshire Colleges have been up to recently.
Read the News
7 December 2018
Skills will be an 'integral' part of UK Shared Prosperity Fund plans
The Leeds City Region Enterprise Partnership (LEP) is calling for the new UK Shared Prosperity Fund (UKSPF) to exceed current funding guaranteed through EU funds.…
20 November 2018
Industry-based training programmes open for tender
As part of the West Yorkshire Consortium of Colleges’ drive to improve skills in the Leeds City Region, another eight opportunities for training providers to…