West Yorkshire Consortium of Colleges
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Managing Customer Care And Conflict Leeds City College

Managing Customer Care And Conflict Leeds City College - 032

Working on the frontline and having contact with the general public is one of the most difficult roles in any organisation. Ambassadorial staff require the very best of training to carry out their role effectively and efficiently both in terms of customer care and managing potential complaints and conflict.

Please note, this course is also available to be delivered at employer premises.

Recent News

What West Yorkshire Colleges have been up to recently.

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5 February 2019

Nav Chohan becomes Consortium Chair

Nav Chohan, Principal at Shipley College has been appointed as the new Chair of both WYCC and the Leeds City Region Skills Network. Nav replaces…

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21 January 2019

The West Yorkshire Consortium of Colleges has a new home

And yes, it's still in West Yorkshire! The West Yorkshire Consortium of Colleges has officially moved to a new office location, signifying progress and positive…

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