West Yorkshire Consortium of Colleges
Lean in the Office (Process and Service Improvements) Bespoke Higher: Brook Corporate Developments - 1038

For service and professional organisations (together with the administration function of manufacturers), where processes may be long, complex or variable with multiple decision points, the use of tools that Lean gives will make processes which take place in people’s heads visible.

If each team member isn’t doing work in the same way, each and every time, it cannot be guaranteed that customers are getting consistent high quality service each and every time. This training will help participants to not only understand Lean techniques but will help the business to take a cohesive approach to Lean and process improvements whereby they will relate directly to implementing business growth strategy hence giving improved competitiveness, effectiveness and profitability.