This course can be split into four parts, dependent on need:
Part 1 - Effective & Assertive Communication
Discover the skills critical to effective communication, harness the diversity that exists within your organisation and become empowered to build constructive and beneficial work relationships for more productive results.
Part 2 - Managing Stress & Difficult People
Become more aware of the causes of stress in your life and discover how to change behavioural patterns and work effectively under pressure.
Part 3 - Successful Negotiating & Customer Relations
Learn effective negotiation tools to generate win-win solutions that benefit both parties concerned and achieve desired business outcomes.
Part 4 - Coaching & Mentoring for Successful Teams
Create a climate for giving positive corrective feedback whilst handling difficult responses through effective coaching & mentoring.
Please note, this course is also available to be delivered at employer premises.