ITIL Practitioner: ITS Group
ITIL Practitioner: ITS Group - 1629
This highly practical course is designed to show students "how" to implement service improvements based around ITIL’s philosophy of ‘Adopt and Adapt’. It has a holistic syllabus and combines all 9 guiding principles of service improvement, the Service Improvement Approach, Communication, Metrics and Measurement, Communication, and Organizational Change Management with practical exercises and exam technique. The course acts as a full preparation for the ITIL practitioner examination which is sat at the end of the 3 day event.
What West Yorkshire Colleges have been up to recently.
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8 October 2019
Wine School of Excellence: Certified training for the hospitality industry through The Skills Service
On a sunny Friday afternoon in York, we caught up with Gillian Tinney - Managing Director of the Wine School of Excellence (WSE). Newly contracted…
1 October 2019
Skills Cafe: Workshop announced for manufacturing businesses
The Skills Service is inviting SMEs working in manufacturing, advanced manufacturing and textiles to its next Skills Cafe on Friday 25 October. The event will…