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Handling Customer Care And Conflict Keighley College

Handling Customer Care And Conflict Keighley College - 031

Develop a toolkit of skills designed to handle difficult customers professionally and turn disappointment to delight. This course covers:

  • Defining customer service
  • Looking after customers
  • Customer response
  • When customers are challenging
  • What to do when things go wrong

Recent News

What West Yorkshire Colleges have been up to recently.

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5 February 2019

Nav Chohan becomes Consortium Chair

Nav Chohan, Principal at Shipley College has been appointed as the new Chair of both WYCC and the Leeds City Region Skills Network. Nav replaces…

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21 January 2019

The West Yorkshire Consortium of Colleges has a new home

And yes, it's still in West Yorkshire! The West Yorkshire Consortium of Colleges has officially moved to a new office location, signifying progress and positive…

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