West Yorkshire Consortium of Colleges
Back to Course Listings

Delivering World Class Customer Service Craven College

Delivering World Class Customer Service Craven College - 350

The key to effective business is often in the way that personal relationships are developed between people. It is therefore important that customer service staff ensure they develop the right climate for a successful relationship – ideally on a long term basis. This is important for business to business sales but is also relevant in the development of relationships with personal customers.It covers:

  • Defining outstanding customer service
  • Emotional intelligence and its roles in sales
  • Through whose eyes are you looking at your product
  • Promoting features or benefits
  • Building and maintaining a relationship
  • Reading customers and responding to signals (positive and negative)
  • Active listening skills
  • Overcoming objections

There is no formal assessment for this course.

If your organisation is based in North Yorkshire it must be working in one of the following sectors to be eligible for funding through The Skills Service: manufacturing (except food), transport and logistics, digital and creative, business and finance, medical technology or retail.

Recent News

What West Yorkshire Colleges have been up to recently.

Read the News

5 February 2019

Nav Chohan becomes Consortium Chair

Nav Chohan, Principal at Shipley College has been appointed as the new Chair of both WYCC and the Leeds City Region Skills Network. Nav replaces…

Read More

21 January 2019

The West Yorkshire Consortium of Colleges has a new home

And yes, it's still in West Yorkshire! The West Yorkshire Consortium of Colleges has officially moved to a new office location, signifying progress and positive…

Read More