West Yorkshire Consortium of Colleges
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Customer Service Principles Keighley College

Customer Service Principles Keighley College - 028

Learn how to deal with all your customers professionally and provide excellent customer care. This course covers:

  • Defining customer service
  • Customer response
  • When customers are challenging
  • What to do when things go wrong
  • Customer relationships

Recent News

What West Yorkshire Colleges have been up to recently.

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5 February 2019

Nav Chohan becomes Consortium Chair

Nav Chohan, Principal at Shipley College has been appointed as the new Chair of both WYCC and the Leeds City Region Skills Network. Nav replaces…

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21 January 2019

The West Yorkshire Consortium of Colleges has a new home

And yes, it's still in West Yorkshire! The West Yorkshire Consortium of Colleges has officially moved to a new office location, signifying progress and positive…

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