West Yorkshire Consortium of Colleges

Customer Service Certificate (Level Three): Shipley College

Customer Service Certificate (Level Three): Shipley College - 1422

This course is ideal if your job role includes working with customers. It will give you the confidence and ability to deal with customers in a professional and efficient manner. It covers the delivery of effective customer service and supporting the customer service environment. It covers:

• Principles which impact on customer expectations

• Identifying behaviour, communication and interpersonal skills affecting customer expectations and satisfaction

• Solutions to customer service problems and complaints within organisational constraints

• How legislation affects the customer service process

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