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Customer Service and Account Management for Hospitality and Tourism: RedKite

Customer Service and Account Management for Hospitality and Tourism: RedKite - 1704

Game Changer for Tourism Businesses Workshop Six

  • Managing change in your business
  • Customer service management and strategy
  • Company governance, HR and legal
  • Within this workshop we evaluate the customer journey, the various touch points and how to enhance the customer service for each customer. This links to CRM systems and the use of account management techniques to enrich the business understanding of each customer needs and ways to up sell and cross sell opportunites.
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