West Yorkshire Consortium of Colleges

Complaint Handling Masterclass: Craven College

Complaint Handling Masterclass: Craven College - 722

This course is designed for any managers or members of staff who handle or manage feedback and complaints from customers. On this course we take a look at how we handle customer complaints, aim to build confidence helping staff to create a positive culture to seeking feedback within their organisation and encourage managers to praise staff for handling complaints well.

Recent News

What West Yorkshire Colleges have been up to recently.

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10 December 2019

Reaching out to Construction Workers with Morgan Sindall

In November members of The Skills Service engagement team set up shop at Morgan Sindall’s exciting new construction project, Leeds Skelton Lake Services. Opening January…

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5 December 2019

Join The Skills Service 'After Hours' This December

The Skills Service is holding a special Skills Cafe this December and it's an ideal time to join the team for a festive drink and…

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