West Yorkshire Consortium of Colleges

Complaint Handling: Craven College

Complaint Handling: Craven College - 743

This course is designed for any managers or members of staff who handle or manage feedback and complaints from customers. On this course we take a look at how we handle customer complaints, aim to build confidence helping staff to create a positive culture to seeking feedback within their organisation and encourage managers to praise staff for handling complaints well.

Recent News

What West Yorkshire Colleges have been up to recently.

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15 August 2019

Joint Venture college enrolment dates 2019

It's that time of year again. A Level and BTEC results are now out and GCSE results are next week. Don't miss out, make sure…

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13 August 2019

Free workshop in York for the Hospitality and Tourism sector

Hospitality and tourism businesses in the Leeds City Region can benefit from the next Skills Café event hosted by The Skills Service on Thursday 26…

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