West Yorkshire Consortium of Colleges

Complaint Handling: Craven College

Complaint Handling: Craven College - 743

This course is designed for any managers or members of staff who handle or manage feedback and complaints from customers. On this course we take a look at how we handle customer complaints, aim to build confidence helping staff to create a positive culture to seeking feedback within their organisation and encourage managers to praise staff for handling complaints well.

Recent News

What West Yorkshire Colleges have been up to recently.

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24 October 2019

Progression From Low Pay - Bid Opportunity

The West Yorkshire Consortium of Colleges (WYCC) is inviting applications for the delivery of training that enables low paid employed individuals progress within the workplace…

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22 October 2019

Higher Performing Workplaces - opportunities to tender

The West Yorkshire Consortium of Colleges is seeking training providers to develop and deliver training programmes under its Higher Performing Workplaces (HPW) contract. The contract…

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