Complaint Handling: Craven College
Complaint Handling: Craven College - 743
This course is designed for any managers or members of staff who handle or manage feedback and complaints from customers. On this course we take a look at how we handle customer complaints, aim to build confidence helping staff to create a positive culture to seeking feedback within their organisation and encourage managers to praise staff for handling complaints well.
What West Yorkshire Colleges have been up to recently.
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24 October 2019
Progression From Low Pay - Bid Opportunity
The West Yorkshire Consortium of Colleges (WYCC) is inviting applications for the delivery of training that enables low paid employed individuals progress within the workplace…
22 October 2019
Higher Performing Workplaces - opportunities to tender
The West Yorkshire Consortium of Colleges is seeking training providers to develop and deliver training programmes under its Higher Performing Workplaces (HPW) contract. The contract…