West Yorkshire Consortium of Colleges

Complaint Handling: Craven College

Complaint Handling: Craven College - 743

This course is designed for any managers or members of staff who handle or manage feedback and complaints from customers. On this course we take a look at how we handle customer complaints, aim to build confidence helping staff to create a positive culture to seeking feedback within their organisation and encourage managers to praise staff for handling complaints well.

Recent News

What West Yorkshire Colleges have been up to recently.

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14 June 2019

New project offers 'Skills Associate' opportunities

The West Yorkshire Consortium of Colleges (WYCC), is inviting applications from ‘Skills Associates’ to provide coaching for SME employers and their employees who are 'poised…

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13 June 2019

Skills Cafe Launches for Digital Businesses

WYCC is launching a series of events to connect with key sectors in the Leeds City Region, starting with its first 'Skills Cafe' on Thursday…

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