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City And Guilds Customer Service Level 2 Certificate Shipley College

City And Guilds Customer Service Level 2 Certificate Shipley College - 025

This course is ideal if your job role includes working with customers. It will give you the confidence and ability to deal with customers in a professional and efficient manner. It covers the delivery of effective customer service and supporting the customer service environment. It covers:

  • Communicating effectively with customers
  • Principles of customer service
  • Customer needs and expectations
  • Responding to customers queries and complaints
  • Legislation which supports the customer service process
  • Applying customer service improvements and developing self

Recent News

What West Yorkshire Colleges have been up to recently.

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7 December 2018

Skills will be an 'integral' part of UK Shared Prosperity Fund plans

The Leeds City Region Enterprise Partnership (LEP) is calling for the new UK Shared Prosperity Fund (UKSPF) to exceed current funding guaranteed through EU funds.…

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20 November 2018

Industry-based training programmes open for tender

As part of the West Yorkshire Consortium of Colleges’ drive to improve skills in the Leeds City Region, another eight opportunities for training providers to…

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