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City And Guilds Customer Service Level 2 Certificate Shipley College

City And Guilds Customer Service Level 2 Certificate Shipley College - 025

This course is ideal if your job role includes working with customers. It will give you the confidence and ability to deal with customers in a professional and efficient manner. It covers the delivery of effective customer service and supporting the customer service environment. It covers:

  • Communicating effectively with customers
  • Principles of customer service
  • Customer needs and expectations
  • Responding to customers queries and complaints
  • Legislation which supports the customer service process
  • Applying customer service improvements and developing self

Recent News

What West Yorkshire Colleges have been up to recently.

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5 February 2019

Nav Chohan becomes Consortium Chair

Nav Chohan, Principal at Shipley College has been appointed as the new Chair of both WYCC and the Leeds City Region Skills Network. Nav replaces…

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21 January 2019

The West Yorkshire Consortium of Colleges has a new home

And yes, it's still in West Yorkshire! The West Yorkshire Consortium of Colleges has officially moved to a new office location, signifying progress and positive…

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